Craigslist Software Support
For general inquiries, please fill out the form below and we will respond during our regular business hours.
To avoid confusion, we need you to include your username which is the email you signed up with for your security, to ensure we are corresponding with the same person who paid for the software, and your order number so we can quickly find you in our system.
Our hours of operation are Monday through Friday, 9:00 am until 6:00 pm Eastern Standard Time.
Update / Restore
There is no need to ever update the software, it’s a built in feature of chrome. When we update the project in chrome, everyone is automatically updated the next time they open their browser.
If you have read this guide, and still have trouble Updating your software, please contact us and we will fix you up right away!
Troubleshoot
Troubleshooting
Please ensure you have followed the procedures listed below before contacting support:
- Login and read the applicable instructions and guides under the Guide link at the top of the page. If you aren’t logged in, you will not see them all.
- Installation issues can usually be resolved quickly by checking our guides.
- Members must read the applicable instructions guide(s) for their application(s), then login and read both the Welcome page, and the Beginner’s Guide prior to contacting support
- Please use our knowledge-base search feature to search for any topics of interest, or type in any questions you may have as well. Login first to browse the full site knowledge-base as well as the members areas and online members help guides and instructions.
- If you could not resolve your issues by using our troubleshooter, you can connect with support and we will assist you. If the problem is complex, you will be instructed to contact us and arrange a Teamviewer session so our tech can login to your system and reinstall or reconfigure the software for you. Teamviewer info here.
If the above steps did not resolve your issue, or clarify your question please contact support, and we will respond during regular business hours. If you try to contact us by Facebook or YouTube, you may not get a timely response. The form below goes directly to support staff and creates a ticket within our system which then alerts all our support staff.
If there is an upgrade available or a bug fix, we will post instructions inside the members area on the Update page. If you cannot find your answers in our knowledge base by hovering over the guides link, there is also a search feature in the main navigation bar. You can connect with us by using contact form in the next tab.
